Communication Skills Question Bank
for Exam preparation

Q2. The effectiveness of oral communication depends on the speaker’s ability to use:

1. foreign words
2. complex words
3. simple language
4. long sentences

Q3. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Q4. Informal negotiation involves:

1. two people
2. three people
3. four people
4. any number of people

Q5. Speakers usually experience difficulty in ensuring that the message is:

1. acted upon promptly and as desired
2. understood correctly
3. conveyed precisely, understood correctly, and acted upon promptly and as desired
4. conveyed precisely

Q6. When introducing ourselves, we should use:

1. only the surname
2. both the first name and the surname
3. only our first name
4. only our designation

Q7. The group discussion evaluates the candidate’s ability to:

1. lead others
2. argue with others
3. confer with others on a given subject
4. control others

Q8. In business, oral communication is suitable for:

1. recording things
2. delaying the decision-making process
3. discussing things
4. confusing workers

Q9. In international business, the trend to “go local” has led to local people and foreign experts performing as:

1. trainee and trainer
2. hosts and guests
3. a team
4. workers and employers

Q10. Effective communication is essentially a:

1. one-way process
2. both a one-way and a two-way process
3. two-way process
4. three-way process