Communication Skills Question Bank
for Exam preparation

Q2. To complete the function of the written word, we require:

1. one person
2. three persons
3. two persons
4. four persons

Q3. The simplified style business letter has:

1. a subject line
2. a complimentary close
3. indentation
4. a salutation

Q4. Culture refers to:

1. attitude
2. rules of behaviour
3. behavior
4. thinking

Q5. Forecasting determines organizational:

1. performance
2. feedback
3. objectives and policies
4. budget

Q6. Listening and hearing refer to:

1. different things
2. mental and physical acts, respectively
3. a specific act versus a general act
4. the same thing

Q7. In general, human beings are:

1. perfect communicators
2. poor communicators
3. indifferent communicators
4. good communicators

Q8. The final aim of negotiation is to:

1. reach an agreement
2. implement an agreement between two parties
3. end a dispute
4. win at all cost

Q9. Culture is embedded in our:

1. gestures
2. expressions
3. minds
4. beliefs

Q10. As compared to unannounced negotiation, formal negotiation:

1. is simpler
2. is more time consuming
3. requires less preparation
4. is more difficult