Communication Skills Question Bank
for Exam preparation

Q2. Form letters are also known as:

1. bad news letters
2. persuasive sales letters
3. formal letters
4. circular letters

Q3. In business, when you fail to recall the name of a person met earlier, you can ask him or her:

1. for his or her initials
2. to excuse you for forgetting his or her name
3. for his or her surname
4. for his or her business card

Q4. Simplicity in writing means essentially:

1. plainness
2. the use of simple sentences
3. the use of simple words
4. the use of simple tense

Q5. Generally speaking, in business we communicate:

1. only to entertain
2. only to persuade
3. only to inform
4. to both persuade and inform

Q6. Letters that please the receiver are called:

1. “yes” letters
2. invitation letters
3. good-news letters
4. routine letters

Q7. As a host, you would invite visiting foreign guests to a business dinner:

1. through a messenger
2. by writing an invitation letter
3. by announcing the dinner at a meeting
4. personally, face-to face

Q8. In an interview when you do not know an answer, you should:

1. bluff
2. admit you do not know the answer
3. remain quiet
4. keep guessing

Q9. In organizations, the flow of communication sometimes slows down because there are too many:

1. channels
2. hierarchical levels
3. departments
4. managers

Q10. Informal negotiation involves:

1. two people
2. three people
3. four people
4. any number of people