Communication Skills Question Bank
for Exam preparation

Communication Skills- Q2. Form letters are also known as:

1. bad news letters
2. persuasive sales letters
3. formal letters
4. circular letters

Communication Skills- Q3. In business, when you fail to recall the name of a person met earlier, you can ask him or her:

1. for his or her initials
2. to excuse you for forgetting his or her name
3. for his or her surname
4. for his or her business card

Communication Skills- Q4. Simplicity in writing means essentially:

1. plainness
2. the use of simple sentences
3. the use of simple words
4. the use of simple tense

Communication Skills- Q5. Generally speaking, in business we communicate:

1. only to entertain
2. only to persuade
3. only to inform
4. to both persuade and inform

Communication Skills- Q6. Letters that please the receiver are called:

1. “yes” letters
2. invitation letters
3. good-news letters
4. routine letters

Communication Skills- Q7. As a host, you would invite visiting foreign guests to a business dinner:

1. through a messenger
2. by writing an invitation letter
3. by announcing the dinner at a meeting
4. personally, face-to face

Communication Skills- Q8. In an interview when you do not know an answer, you should:

1. bluff
2. admit you do not know the answer
3. remain quiet
4. keep guessing

Communication Skills- Q9. In organizations, the flow of communication sometimes slows down because there are too many:

1. channels
2. hierarchical levels
3. departments
4. managers

Communication Skills- Q10. Informal negotiation involves:

1. two people
2. three people
3. four people
4. any number of people