Communication Skills Question Bank
for Exam preparation

Q2. “Tease” or “stress” questions are intended to judge:

1. the candidate’s intelligence quotient
2. the candidate’s technical skill
3. the candidate’s stress level
4. how the candidate handles them

Q3. Managing as a process does not organize:

1. goods
2. labor
3. capital
4. material

Q4. Form letters are also known as:

1. bad news letters
2. persuasive sales letters
3. formal letters
4. circular letters

Q5. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting

Q6. Meta-communication relates to the speaker’s:

1. intentional choice of words
2. intentional choice of dress
3. unintentional choice of both words and dress
4. unintentional choice of words

Q7. Meta-communication conveys a meaning that is:

1. directly stated
2. graphically communicated
3. incompletely conveyed
4. implied

Q8. Between a speaker and a listener, the closest zone of personal space possible is:

1. friendly
2. social
3. public
4. intimate

Q9. A reflective listener:

1. ignores the details
2. thinks about the speaker’s message
3. appreciates the message
4. repeats the message’s essential parts

Q10. Listening and hearing refer to:

1. different things
2. mental and physical acts, respectively
3. a specific act versus a general act
4. the same thing