Communication Skills Question Bank
for Exam preparation

Q2. In many parts of the world, such as Latin America and India, keeping the eyes lowered is a sign of:

1. evasiveness
2. timidity
3. respect
4. dishonesty

Q3. Generally speaking, in business we communicate:

1. only to entertain
2. only to persuade
3. only to inform
4. to both persuade and inform

Q4. The simplified style business letter has:

1. a subject line
2. a complimentary close
3. indentation
4. a salutation

Q5. In business telephone calls, when making a request always use:

1. the interrogative form
2. the imperative form
3. the passive form
4. direct categorical statements

Q6. To be able to give a good presentation, a full rehearsal is:

1. audience based
2. necessary
3. optional
4. useless

Q7. Informal negotiation involves:

1. two people
2. three people
3. four people
4. any number of people

Q8. In monochromic cultures, the priority is:

1. relationships
2. the job
3. goal achievement
4. multiple tasks

Q9. People in high-context cultures make business decisions on the basis of:

1. individual needs
2. interpersonal relations
3. reason
4. competition

Q10. Oral communication is better than written communication for:

1. providing opportunity to refer back
2. conveying facts and opinions
3. conveying feelings and emotions
4. saving time