Communication Skills Question Bank
for Exam preparation

Q2. Forecasting determines organizational:

1. performance
2. feedback
3. objectives and policies
4. budget

Q3. Simplicity in writing means essentially:

1. plainness
2. the use of simple sentences
3. the use of simple words
4. the use of simple tense

Q4. A serious listener concentrates on:

1. the speaker’s physical appearance
2. the message
3. other thoughts
4. the speaker’s body language

Q5. Oral communication is the interchange of _____________ between the sender and receiver.

1. signs and gestures
2. cues and clues
3. verbal messages
4. written messages

Q6. Cultural intelligence helps us to know cultural:

1. rules of behaviour
2. similarities
3. differences
4. rituals

Q7. A reflective listener:

1. ignores the details
2. thinks about the speaker’s message
3. appreciates the message
4. repeats the message’s essential parts

Q8. The limitation of oral communication is that:

1. it is irreversible—what is said cannot be taken back
2. it is not affected by the speaker’s feelings or stress or excitement levels
3. it does not require on-the-spot thinking
4. it is easy to be aware of our body language

Q9. Informal negotiation involves:

1. two people
2. three people
3. four people
4. any number of people

Q10. Most of our waking time goes in:

1. writing
2. hearing
3. reading
4. speaking