Communication Skills Question Bank
for Exam preparation

Q2. Oral communication is also known as:

1. non-verbal communication
2. verbal communication
3. impersonal communication
4. face-to-face communication

Q3. The percentage of working time business executives spend in listening is:

1. 40 to 60 per cent
2. 30 to 70 per cent
3. 40 to 50 per cent
4. 20 to 80 per cent

Q4. In issuing instructions, one should avoid the:

1. imperative form
2. subjunctive form
3. active voice
4. passive voice

Q5. Form letters are also known as:

1. bad news letters
2. persuasive sales letters
3. formal letters
4. circular letters

Q6. A memorandum (memo) is considered a brief form of written communication for:

1. external use
2. internal use
3. legal use
4. formal use

Q7. As a host, you would invite visiting foreign guests to a business dinner:

1. through a messenger
2. by writing an invitation letter
3. by announcing the dinner at a meeting
4. personally, face-to face

Q8. Positive gestures are body signals that make you look:

1. arrogant
2. hurtful
3. nervous
4. relaxed

Q9. People in high-context cultures make business decisions on the basis of:

1. individual needs
2. interpersonal relations
3. reason
4. competition

Q10. As compared to unannounced negotiation, formal negotiation:

1. is simpler
2. is more time consuming
3. requires less preparation
4. is more difficult