Quality Question Bank
for Exam preparation

Q2. When the number of defects is low, which of the following is true:

1. We should use c or u chart
2. Most samples will have non-zero defects
3. Create a time between occurrence control chart
4. None of the above

Q3. Which of the following was developed by Motorola to improve its processes by minimizing defects?

1. ISO 9000
2. Six sigma
3. QS 9000
4. TQM

Q4. If we want to detect small process shifts using x bar chart, we should use a sample size of:

1. Less than 5
2. 5-10
3. 10-15
4. 15-25

Q5. CMM stands for

1. Capability maturity model
2. Capability monitoring model
3. Capability measuring model
4. Capability matching model

Q6. A deliverable of the Improve phase is to

1. Determine project goals
2. Identify and validate root causes
3. Develop a plan for controlling the implemented solutions
4. None of the above

Q7. Given that for the three samples, the value of R bar is .66 and value of d2 corresponding to three is1.128, what is the estimated standard deviation?

1. .43
2. .67
3. .58
4. .75

Q8. In order to achieve long-term quality improvements, management must do the following:

1. Implement a formal quality control program with worker and management involvement
2. Establish financial incentive packages for workers
3. A and D
4. Motivate the employees with seminars, contests, and institution of programs such as "Quality Improvement" day
5. Create a quality control department and give the head of the department ultimate responsibility for quality improvement

Q9. Identify the charts which might give an indication of process going out of control (before the process has actually changed)

1. X bar and c
2. P and c
3. R and u
4. X bar and R

Q10. ______________ diagram is used for identifying potential relationship between two variables.

1. Pareto
2. Ishikawa
3. Histogram
4. Scatter