Quality Question Bank
for Exam preparation

Q2. ______________ can be defined as small subset of a lot.

1. Defect
2. Fraction Acceptable
3. Sample
4. Acceptance Number

Q3. production issues should be addressed early

1. correct
2. correct to some extent
3. correct to great extent
4. incorrect

Q4. Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis ______________.

1. compares the error rate with the pass rate to determine the allowable number of errors per 1,000
2. compares the error rate of individuals to determine the compensation for bonuses
3. is a method of rejecting errors or variances from standards following self-inspection
4. is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
5. counts errors or failures to determine the added cost of all operations that do not meet the requirements

Q5. "Quality is defined by the customer" is

1. An unrealistic definition of quality
2. A user-based definition of quality
3. A manufacturing-based definition of quality
4. A product-based definition of quality

Q6. The following are indicators of out of control conditions on a control chart, except

1. Six consecutive points, increasing or decreasing
2. Fourteen consecutive points that alternate up and down
3. Two points in zone c above the mean, followed by two points in zone b below the mean
4. One or more points outside the control limits

Q7. Which award is presented to different organizations for quality and excellent performance by president of USA?

1. Malcolm Balbridge National Award
2. Dr. W. Edward Deming National Award
3. US Excellence Award
4. None of the above

Q8. Validation of root cause is made only when which standard(s) is met:

1. There is a statistically significant relationship between the suspected root cause and the effect.
2. The data is normal
3. Knowledge of the process corroborates this causal relationship.
4. Both A and C above

Q9. Within clause 10.1 of the ISO 9001:2015 standard, what examples of improvement are provided in relation to improving and implementing any necessary actions to meet customer requirements and enhance customer satisfaction?

1. Enhanced management processes, review of customer satisfaction, react to nonconformity and implementation
2. Continual improvement, enhanced customer service, re-organisation and risk analysis
3. Correction, corrective action, ongoing improvement, documentation review, risk analysis and continual review of the quality management system
4. Correction, corrective action, continual improvement, breakthrough change, innovation and re-organisation

Q10. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.

1. management commitment
2. quality improvement team
3. quality measurement
4. goal achievement measures
5. supervisor training