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Project Management Question Bank
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Question:

A customer is not happy with a project deliverable. What is your BEST course of action?
  1. Tell the customer the deliverable meets the scope of work and get the customer’s agreement to proceed.
  2. Determine why the customer is unhappy with the deliverable.
  3. Meet with the team to determine changes needed.
  4. Meet with the customer and offer a substitute project deliverable.






Q2. A project manager is trying to coordinate all the activities on the project and has determined the following: Activity A can start immediately and has an estimated duration of 1 week. Activity B can start after activity A is completed and has an estimated duration of 4 weeks. Activity C can start after activity B is completed and has an estimated duration of 5 weeks. Activity D can start after activity 1 is completed and has an estimated duration of 8 weeks. Both activities C and D must be completed before the end of the project. If there is an approved change to activity D and it now takes 10 weeks, what is the duration of the critical path?

  1. 10 weeks
  2. 11 weeks
  3. 14 weeks
  4. 8 weeks 70
Correct Answer

Q3. A project manager’s scope management efforts are being audited. The cost performance index (CPI) on the project is 1.13, and the benefit cost ratio (BCR) is 1.2. The project scope was created by the team and stakeholders. Requirements on the project have been changing throughout the project. No matter what the project manager has tried to accomplish in managing the project, which of the following is he MOST likely to face in the future?

  1. Having to cut costs on the project and increase benefits.
  2. Making sure the customer approved the project scope
  3. Not being able to measure completion of the product of the project.
  4. Having to add resources to the project.
Correct Answer

Q4. An e-mail is forwarded to you highlighting conflict between two team members. Which conflict resolution technique would you use?

  1. Forcing
  2. Compromising
  3. Avoiding
  4. Confronting
Correct Answer

Q5. A number of deliverables were submitted to the buyer as part of a project. Where would the project manager find documentation on the requirements for formal deliverable acceptance and on how nonconforming deliverables can be addressed?

  1. In the SOW
  2. In the lessons-learned document
  3. In the deliverable release note
  4. In the agreement
Correct Answer

Q6. As an external vendor, you are managing a complex software project on a time-and-materials (T&M) contract. One of your team members reports a breakthrough in automating some of the testing activities. This may result in cost savings to the project and completion of the project one month ahead of schedule. Which of the following actions would you take?

  1. This is confidential information within your project team and there is no need to share with the customer. The savings will be additional profits on the project.
  2. Communicate the current status and inform the customer you will incorporate some additional features to use up the savings in cost and time since it was budgeted.
  3. Communicate the current status to the customer and indicate the potential changes to cost and schedule.
  4. Communicate the savings in cost and time to the customer. At the end of the project, notify your billing department that they need to prepare an invoice for 50 percent of the cost saved.
Correct Answer

Q7. While you are in the execution phase of your project, management informs you that some ISO certified people are coming to your project to see if you’re complying with standards, policies, and procedure. This act is part of which of the following processes?

  1. Quality control
  2. Manage quality
  3. Verify scope
  4. Control scope
Correct Answer

Q8. You have just returned from the weekly change control board meeting at which you presented the requested changes to the employee move project. You had five change requests approved and one request rejected. These are outputs of what process?

  1. Control Quality
  2. Control Scope
  3. Monitor Risks
  4. Perform Integrated Change Control
Correct Answer

Q9. As you create the Activity List, which technique is recommended for subdividing the project into smaller components called activities?

  1. Decomposition
  2. Rolling Wave Planning
  3. Expert Judgment
  4. Deconstruction
Correct Answer

Q10. What is the BEST method of estimating the time for an activity that has never been done by your company before?

  1. Analogous estimating
  2. Three-point estimating
  3. Monte Carlo analysis
  4. Parametric estimating 60
Correct Answer










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