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Question:

Zero Defects is an element of the quality management philosophy that is a ______________ for all workers to be achieved ______________.
  1. standard; at all times
  2. standard; whenever possible
  3. standard; during critical operations
  4. slogan; whenever possible
  5. slogan; most of the time






Q2. If we want to detect small process shifts using x bar chart, we should use a sample size of:

  1. Less than 5
  2. 5-10
  3. 10-15
  4. 15-25
Correct Answer

Q3. What does PDCA stand for?

  1. Plan, Design, Confirm, Act
  2. Plan, Do, Check, Act
  3. Prepare, Do, Critique, Appraisal
  4. Prepare, Do, Critique, Assess
Correct Answer

Q4. While recruiting person he should i. Competent to perform job ii. Trained to perform specified job iii. Able to perform the activity The correct order is

  1. i, ii & iii
  2. i only
  3. i & ii
  4. None of the above
Correct Answer

Q5. Factory A produces 100 pieces of wooden legs used in manufacturing tables in 1 hour. The factory in total works for 3 hours. The quality manager decided to check the quality of the output by measuring the length of the legs (in cms). He decides to collect three samples (one for each hour). The sample size for each sample is fixed at 5. The data collected is present in the following table: Leg 1 Leg 2 Leg 3 Leg 4 Leg 5 Sample 1 10.2 10.5 9.8 9.7 10.3 Sample 2 10.4 9.9 10.1 10.2 9.8 Sample 3 9.9 9.8 10.2 10.1 10.4 What is the mean and range of leg length in sample 1?

  1. Mean=10.3;Range=.3
  2. Mean=10.1;Range=.8
  3. Mean=10.2;Range=.6
  4. Mean=9.9;Range=.5
Correct Answer

Q6. For new product development, the chosen methodology should be

  1. DMADV
  2. DMAIC
  3. Structured Design Methodology
  4. DMIE
Correct Answer

Q7. Self-inspection by the individual performing the work is used to achieve quality in a product. The advantages of self-inspection include ______________.

  1. minimization of end product repairs and material waste
  2. immediate feedback to permit adjustments to the process
  3. early identification of errors prior to further integration
  4. reduction in the number of end product inspections and tests
  5. all of the above
Correct Answer

Q8. A control limit

  1. Indicates the boundary of the bell curve in a normal distribution
  2. Indicates that a process event or measurement is likely to fall within that limit
  3. Indicates that a process event or measurement is likely to fall outside that limit
  4. Indicates the customer's desired upper or lower performance limits
Correct Answer

Q9. Which award is presented to different organizations for quality and excellent performance by president of USA?

  1. Malcolm Balbridge National Award
  2. Dr. W. Edward Deming National Award
  3. US Excellence Award
  4. None of the above
Correct Answer

Q10. What does the lean manufacturing aims to?

  1. Outsource much of our manufacturing in order to focus on final assembly
  2. Produce goods using less resources compared to mass production techniques
  3. Produce products with fewer options to simplify consumer choices
  4. Keep labor costs as low as possible by using more of other resources
Correct Answer










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