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Quality Managers: Interview Questions and Answers

Quality Managers: Interview Questions and Answers
We have compiled the top Quality Manager interview questions and answers that might be asked in an interview to test various aspects of skills, with tips and a sample answer for each of them.

Q. What Is The Differences Between I.S.O And C.M.M Levels?

Answer :
The CMM is a way to communicate capabilities. CMM is a very specific way of classifying an organization's software development methods.
The ISO is a way to communicate the process. ISO-procedures describe a (possibly) definite development and process but gives no indication of the likely quality of the designs or whether multiple software efforts are likely to produce software of similar quality.

Q. What Is A Quality Management Plan (qmp)?

Answer :
A QMP is a formal plan that documents an entity's management system for the environmental work to be performed. The QMP is an "umbrella" document which describes the organization's quality system in terms of the organizational structure, functional responsibilities of management and staff, lines of authority, and required interfaces with those planning, implementing, and assessing all environmentally related activities conducted.

Q. What Are The Benefits Of Quality Management System?

Answer :
o Improvement in internal quality (reduction in scrap, rework and non-conformities in the shop)
o Improvement in external quality (customer satisfaction, claims of non-conforming products, returned products, warranty claims, penalty claims etc)
o Improvement in Production reliability (number of break downs, percentage down time etc)
o Improvement in Time performance (on-time delivery, time to market etc)
o Reduction in the cost of poor quality (external non-conformities, scrap, rework etc)

Q. In The Region, Where There Is No Quality Management, What Would You Do To Introduce The Concept Of Tqm?

Answer :
Where Quality processes are not available, I would encourage them to identify and document their each and every task for each process. Then, I would encourage them to define and document what they can do for minimizing human or machine errors.
I would encourage them to identify wastage's like material or time wasters and define process to minimize these wastage's. I would ask them to record and document each finding and strive to improve each process.

Q. As a quality manager, what is your management style?

Answer samples
In my experience delegating responsibility and authority is crucial. A team needs to be able to develop and grow as individuals and a whole, not be held back by low expectations or ego.
I believe in building a team. Each member of the team should be clear on their role, know where they fit in and feel as though they can depend on one another. I also believe in real-time feedback. If you do something wrong you should know it immediately. Regardless of right or wrong, the further removed feedback is in time, the less effective it is.

Q. I like what I’m hearing but we’ve got a ton of great candidates. Why should we hire you?

An easy question to answer well with one caveat - don’t slam your fellow interviewee’s. On the one hand, you have an opportunity to really stand out from the pack. Alternatively, You shouldn’t assume the skills of other applicants. Focus on your own strengths, and if the interviewer hasn’t given you an opportunity to mention that one “slam dunk” quality about yourself, now would be the time.
Is there a wrong way to answer this question? Consider the responses below:
• “I really need a job right now”
• “I need the money”
• “Your office is really close to my house”
• “I’ve always been interested in what you guys do”
Notice any commonality here? All of these answers demonstrate a benefit to you. While every employer assumes that these sorts of things play in on some level, these are not the reasons they are going to hire you.
In summation, clearly illustrate what in specific has made you a good employee, and how you envision yourself contributing to and benefiting the company.

Q. I don’t expect you to go into too much detail - but why are you leaving your last job?

An innocent question. But a question that if answered improperly, can be a deal breaker. While many individuals will be looking to a new job as a means of increasing their salary, “not being paid well enough at your last job” is not something you want to mention to your interviewer. After all, are you not likely to leave this particular job if you found you could make more down the street?
If you’re currently employed and leaving of your own accord, craft your response around enhancing your career development and a seeking out of new challenges.
If your current employer is downsizing, be honest about it, remain positive, but keep it brief. If your employer fired you or let you go for cause, be prepared to give a brief - but honest - reply. No matter how tempting it may be, or how “unfair it was that they let you go” steer clear away from any and all drama and negativity. Any experienced employer understands that sometimes things happen. Staying positive is key here.

Q. Did you handle a team of test engineers or QA professionals in your earlier role?

Ans. As you are interviewing for a test lead position it is evident that you have some amount of experience in handling a team or have similar experiences. You need to give a detail on how you coordinated with your team members and clients to deliver successful projects.

Q. How do you set your team’s objectives?

Ans. If you prefer to set individual objectives for each member of the team, mention that you set them according to the knowledge and experience levels. This is how we can handle the project more efficiently as a team.

Q. Which testing tools are you familiar with?

Ans. This is one of the most important Test lead interview questions. As a test lead, you should be familiar with some of the most popular testing tools. You need to explain how you use it and what are its advantages as per the project requirements, cost of using the tool, and ease of use.

Q. What is a Test Plan?

Ans. A Test Plan is a document detailing the objectives, resources, and processes for a specific test and contains a detailed understanding of the eventual workflow.

Q. Explain the Configuration Management Process.

Ans. The Configuration Management Process helps establish a product’s baseline. It also helps manage any changes over time. The process consists of 5 disciplines:
1. Planning and Management
2. Identification
3. Control
4. Status Accounting
5. Verification/Audit

Q. What are the informal reviews? Do you document informal reviews?

Ans. An informal review is a process of checking defects without running the code. No, informal reviews do not require documentation.

Q. What do you do if you discover your team is performing a test on a product even after finding a defect?

In some cases, testing a deliverable again after correcting a defect may be an unnecessary step. As the QA manager, it is your responsibility to set standards for when to stop testing and update the test plan. When answering this question, provide a list of steps you might take.

Example: "First, I will tighten the conditions the product must meet to be accepted. Then, I will reassess test cases. If necessary, I will add more test cases and apply equivalence class partitioning and boundary value analysis. I will also add test cases with the defect. Lastly, I will update our exit criteria to determine when we should stop testing."

Q. A client has found a major defect in a daily status report and is upset that it has not been resolved quickly. What would you do to fix the issue and prevent it from happening again?

The interviewer may ask a situational question to determine how you handle customer conflict and the steps you would take to restore that customer's confidence in the company and its product. This is important for retaining clients and maintaining the company's reputation. List the steps you would take to correct the situation, and consider using the STAR method to outline a previous experience you've had handling this situation.

Example: "I would show the client that we care by taking the time to ask questions and listen to their concerns, making detailed notes about everything. Then, I will admit the error-if one did occur-discuss an appropriate solution with the client and solve the issue. Afterward, I will meet with the customer again to make sure they are happy with the resolution and to address any remaining concerns. With my team, I will revise our daily review process to avoid similar issues from happening in the future."

Q. As a Quality Manager, Describe Your Daily Routine?

Your familiarization with what a quality manager does is what the interviewer is testing here.
Tip 1: Demonstrate how your typical day will be like.
Tip 2: Show how you will help the organization.
Sample answer
“As a quality manager, my work will be the inspection of the final product. This is to ensure it has met all built compliance, met all the legal standards, and finally, it is meeting the customers’ expectations. I believe I have an eye for detail and am very thorough with my work. Through these as part of my daily routine, I will take all responsibility towards the existing and potential customers and the competition. My main goal is the preservation of the reputation of the company by ensuring that our services and products can bring forth sustainable growth. Moreover, I will ensure to audit the work process in order to meet set deadlines and also establish a good quality management system that ensures documentation of procedures and processes for attaining quality objectives and policies. “

Q. As A Quality Manager, In What Way Can You Measure Your Success?

Having an employee who is able to gauge his or her success is very vital in every organization that is hiring. And this is what the interviewer is looking for.
Tip 1: Highlight some ways that use when measuring your success as a manager.
Tip 2: Make sure to be brief and precise
Sample Answer
“I would measure my success in the following ways:
• Meeting employee satisfaction
• Improving the level of standard of services and products
• Achieving the set target
• Successful completion of quality awareness workshops
• Development of employees in terms of maintaining desired quality”

Q: Are you familiar with the concept of Six Sigma? Is it achievable for our business?

Quality control is important both for maintaining a good brand for your business and for reducing the costs of producing failed products. The Six Sigma standard developed by Bill Smith holds production and quality controls at an incredibly high standard. A quality manager should be familiar with the concept and be able to effectively explain how your business can incorporate it into the way that operations are run. This will let you better understand your potential hire’s ability to improve your organization’s current quality-control process.
What to look for in an answer:
• Clear definition of Six Sigma
• Explains why it is or is not achievable for your business
• Strong business acumen
“Six Sigma means that 99.99966% of all parts produced are defect free, which is not currently achievable for your business. However, by utilizing more oversight on the factory floor, it is possible to improve the business’ current track record for quality control.”


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