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TQM stands for ______________
  1. Total Quality Management
  2. Total Quantity Management
  3. Total Qualitative Management
  4. To question management

Q2. Reworking ______________ the cost of quality.

  1. Decreases
  2. Increases
  3. Neutralizes
Correct Answer

Q3. 80% of the problems are found in 20% of the work is a concept of:

  1. Edward Deming
  2. Philip Crosby
  3. Juran
  4. Pareto
Correct Answer

Q4. Which of the following best characterizes the results of an increase in quality?

  1. increased productivity, decreased cost effectiveness and increased cost risk
  2. increased productivity, increased cost effectiveness, and decreased cost risk
  3. reduced productivity and no change to cost effectiveness or cost risk
  4. reduced productivity and an increase in overall product or service cost
  5. increased productivity and cost-effectiveness
Correct Answer

Q5. ______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.

  1. Quality Control
  2. Quality Management
  3. Quality Assurance
  4. Quality Planning
Correct Answer

Q6. Identify the charts which might give an indication of process going out of control (before the process has actually changed)

  1. X bar and c
  2. P and c
  3. R and u
  4. X bar and R
Correct Answer

Q7. The Voice of the Customer

  1. The number of errors in the process
  2. A control chart with control limits
  3. The department's output target
  4. The customer's specification limits
Correct Answer

Q8. If the value of D4 = 2.547, D3=0, then what is the UCL and LCL for the R chart?

  1. UCL=1.5, LCL=.4
  2. UCL= 1.2, LCL=.2
  3. UCL=1.5, LCL=0
  4. UCL=1.6, LCL=0
Correct Answer

Q9. Lots for acceptance sampling should be ______________ and ______________.

  1. Homogeneous, Large
  2. Heterogeneous, Small
  3. Homogeneous, Small
  4. Heterogeneous, Large
Correct Answer

Q10. Deming's 4 step cycle for improvement is______________

  1. plan, do, check, act
  2. schedule, do, act, check
  3. do, act, check, monitor
  4. plan, control, act, sustain
Correct Answer

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