Quality Question Bank
for Exam preparation

Q2. Quality is

1. zero defects
2. a problem
3. a specification
4. a cost
5. A, C, and D

Q3. Which is not a commonly used quality management tool?

1. Fishbone diagram
2. CSSR report
3. Pareto chart
4. Control chart
5. None of the above (all are commonly used)

Q4. Suppose box A contains 4 red and 5 blue coins and box B contains 6 red and 3 blue coins. A coin is chosen at random from the box A and placed in box B. Finally, a coin is chosen at random from among those now in box B. What is the probability a blue coin was transferred from box A to box B given that the coin chosen from box B is red?

1. 15/29
2. 14/29
3. 1/2
4. 7/10

Q5. One of the deliverables from the Control Phase is:

1. A sustainability plan
2. Validated root causes
3. Output indicators
4. All of the above

Q6. The concept that states: "the optimal quality level is reached at the point where the incremental revenue from product improvement equals the incremental cost to secure it" comes from:

1. quality control analysis
2. marginal analysis
3. standard quality analysis
4. conformance analysis
5. systems analysis

Q7. –––––––– are the charts that identify potential causes for particular quality problems.

1. Control Chart
2. Flow chart
3. Cause and Effect Diagram
4. Pareto chart

Q8. What is the relationship between Ishikawa and Deming?

1. Grandson and grandfather
2. Son and father
3. Nephew and uncle
4. Student and teacher

Q9. What is the relationship between the Critical Customer Requirement (CCR) and Voice of the Customer (VOC)?

1. The CCR and VOC are the same thing
2. The VOC is translated into the CCR via the key customer issue
3. The VOC comes from the customer and the CCR comes from marketing
4. Both the VOC and CCR come from the sponsor

Q10. Presence of ______________ after every stage of DMAIC allows for review of project and incorporation of suggestions.

1. Review gate
2. Toll gate
3. Decision gate
4. None of the above