Project Management Question Bank
for Exam preparation

Q2. A customer is not happy with a project deliverable. What is your BEST course of action?

1. Tell the customer the deliverable meets the scope of work and get the customer’s agreement to proceed.
2. Determine why the customer is unhappy with the deliverable.
3. Meet with the team to determine changes needed.
4. Meet with the customer and offer a substitute project deliverable.

Q3. A project manager takes over an existing project, only to find that there are no quality standards. What part of the quality process should the project manager be in?

1. Plan Quality
2. Manage Quality
3. Quality analysis
4. Perform Quality Control

Q4. The project manager has worked closely with the team to come up with contingency plans. Which of the following BEST describes contingency plans?

1. Planned responses to risk events
2. Planned risk control procedures
3. Planned workarounds
4. Planned responses based on probability analysis.

Q5. As the project manager, you are preparing your methods of quality management. You are looking for a method that can demonstrate the relationship between events and their resulting effects. You want to use a method to depict the events that cause a negative effect on quality. Which of the following is the BEST choice for accomplishing your objective?

1. Histogram
2. Pareto chart
3. Ishikawa diagram
4. Control chart.

Q6. You are working in a matrix organization and managing a project. You are having trouble working with one deliverable so you ask the functional manager to send you two team members who are experts in dealing with this type of work. She agrees and provides you with two of her best employees. They have joined your project and you have given them their roles and responsibilities. They are also made aware of who will be responsible or accountable for each deliverable. However, they are still not clear about their roles and responsibilities. So, to make it clear what document or chart will you show them?

1. RACI chart
2. OBS
3. RAM
4. RBS

Q7. A project manager had scheduled a number of training programs for his team. However, he was aware that apart from planned training, unplanned training also took place in a number of ways. Which of these is not one of the ways in which unplanned training can take place?

1. Classroom
2. Observation
3. Project performance appraisals
4. Conversation

Q8. A project manager prepared a presentation that included data on the project’s use of resources, improvements in staff efficiency, and the cost savings. These activities are part of what process?

1. Manage Stakeholder Engagement
2. Monitor and Control Project Work
3. Control Schedule
4. Control Quality

Q9. While planning the project, you discover that an expert resource might be available to work on you project. However, the resource manager will not commit to the resource being on your team at the present time. The BEST thing to do would be to estimate the activity:

1. As if the expert resources were available.
2. As though you had an average resource doing the activity.
3. As if you had an inexperienced resource
4. Using the Delphi technique.

Q10. The sponsor of a project created a document that included the business need and the cost-benefit analysis. What would this document be termed as?

1. The project statement of work
2. The business case
3. The project management plan
4. The contract