"A person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means."
W. Edwards Deming"Learning is not compulsory; it’s voluntary. Improvement is not compulsory; it’s voluntary. But to survive, we must learn."
W. Edwards Deming"The worker is not the problem. The problem is at the top! Management!"
W. Edwards Deming"If you can’t describe what you are doing as a process, you don’t know what you’re doing."
W. Edwards Deming"Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better."
W. Edwards Deming"Put a good person in a bad system and the bad system wins, no contest."
W. Edwards Deming