Quality Question Bank
for Exam preparation

Q2. A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:

1. Quality Policy
2. Check list
3. Trend analysis
4. Pareto diagram

Q3. The taste of the burger can be categorized as good or bad This is an example of which type of data:

1. Variable
2. Attribute
3. Cannot be determined
4. None of the above

Q4. When the mean of the process is outside the customer specification limits the value of Cpk will be:

1. 2.0
2. 0.5
3. 1.0
4. Negative

Q5. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

1. six
2. five
3. four
4. three
5. two

Q6. Inspection, scrap, and repair are examples of ______________

1. internal costs
2. external costs
3. costs of dissatisfaction
4. societal costs

Q7. the job characteristic of quality professionals is:

1. None of the above
2. Educating others
3. Achieving personal targets
4. Consultative work with other departments

Q8. The treatment mean square (MSTR), Mean Square Error (MSE). If the true means of the k populations are equal, then MSTR/MSE should be:

1. more than 1.00
2. a positive number close to 1.00
3. a positive number close to 0.00
4. a negative value between 0.00 and - 1.00

Q9. A fishbone diagram is also known as a .______________

1. cause-and-effect diagram
2. poka-yoke diagram
3. Kaizen diagram
4. Taguchi diagram

Q10. If only ______________ causes of variation are present, the output of a process forms a distribution that is table over time and is predictable.

1. Assignable
2. Non-Random
3. Natural
4. Cannot be said