Communication Skills Question Bank
for Exam preparation

Q2. Listening, to a large extent, depends on a person’s:

1. desire to know
2. closed mind
3. interest in others
4. taste for gossip

Q3. At an Arab business party, alcohol is:

1. not served at all
2. served first
3. served last
4. served continuously

Q4. In business telephone calls, when making a request always use:

1. the interrogative form
2. the imperative form
3. the passive form
4. direct categorical statements

Q5. Good business letters are characterized by the following personal quality of the writer:

1. seriousness
2. humour
3. formality
4. sincerity

Q6. In organizations, the flow of communication sometimes slows down because there are too many:

1. channels
2. hierarchical levels
3. departments
4. managers

Q7. To make a presentation effective and impressive, you should use:

1. a simple and active form of sentences
2. jargon
3. passive sentences
4. complex sentences

Q8. The audience for a presentation consists of people who:

1. are confused in their purpose
2. are uninformed and lack a purpose
3. are uniform in their level of information and purpose
4. vary in their level of information and purpose

Q9. Managing as a process does not organize:

1. goods
2. labor
3. capital
4. material

Q10. Culture refers to:

1. attitude
2. rules of behaviour
3. behavior
4. thinking