Quality Question Bank
for Exam preparation

Q2. Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:

1. None of the above (all are examples)
2. Differences among machines
3. Differences among workers
4. Differences among materials
5. Differences in each of these factors over time

Q3. From a consumer perspective quality is determined by ______________ while from a producers perspective quality is determined by ______________.

1. Variability, Cost
2. Cost, Price
3. Price, Cost
4. Cost, Variability

Q4. If the Average outgoing Quality is plotted against the Incoming Fraction Defective, the Average Outgoing Quality Limit is the ______________ point.

1. Highest
2. Lowest
3. Middle
4. Cannot be determined

Q5. Check the following statements for being applicable to JIT

1. JIT is only useful in a high product variety environment
2. JIT pushes inventory through the operations process
3. JIT will overcome poor component manufacture
4. JIT seeks to reduce inventory in an effort to reduce waste

Q6. The ______________ diagram starts with one item which then branches of into two or more items. This diagram is used to breakdown broad categories into finer levels of detail.

1. Affinity
2. Tree
3. Relations
4. Matrix

Q7. In a six sigma improvement project the least experienced individuals are:

1. Red Belts
2. Master Black Belts
3. Green Belt
4. Black belts

Q8. The main aim of QFD is to

1. Listen to the voice of customer
2. Lower cost
3. Reduce errors
4. Reduce supplier defect

Q9. The main purpose of the measure phase of DMAIC is to

1. Determine the customer requirements
2. Find root causes
3. Develop solutions
4. Set baseline data to understand how the process is currently performing

Q10. For an ideal OC curve the probability of acceptance for lot fraction defective less than .01 is ______________.

1. Equal to 1
2. Less than 1
3. Greater than 1
4. 0