Communication Skills Question Bank
for Exam preparation

Q2. In negotiations, the interpretation of a cue requires skill because it may be:

1. verbal
2. behavioural
3. intentional
4. ambiguous

Q3. The final aim of negotiation is to:

1. reach an agreement
2. implement an agreement between two parties
3. end a dispute
4. win at all cost

Q4. Cultural intelligence helps us to know cultural:

1. rules of behaviour
2. similarities
3. differences
4. rituals

Q5. In an interview when you do not know an answer, you should:

1. bluff
2. admit you do not know the answer
3. remain quiet
4. keep guessing

Q6. To complete the function of the written word, we require:

1. one person
2. three persons
3. two persons
4. four persons

Q7. Filters that affect the content of a message are in:

1. the mind of the speaker
2. the mind of the listener
3. the minds of both the speaker and the listener
4. the medium of communication

Q8. Human communication is essentially:

1. imperfect
2. short-lived
3. perfect
4. emotional

Q9. In business, when you fail to recall the name of a person met earlier, you can ask him or her:

1. for his or her initials
2. to excuse you for forgetting his or her name
3. for his or her surname
4. for his or her business card

Q10. In business, the purpose of writing is mainly to:

1. inform
2. persuade
3. entertain
4. Both inform and persuade