Quality Question Bank
for Exam preparation

Q2. Which of the following are examples of Internal Failure costs?

1. Defects and rework
2. Inspection and audits
3. Warranty and returns
4. Purchasing and accounting

Q3. The main purpose of the Measure Phase of DMAIC is to:

1. Determine the customer requirements
2. Find root causes
3. Develop solutions
4. Set baseline data to understand how the process is currently performing.

Q4. For an ideal OC curve the probability of acceptance for lot fraction defective less than .01 is ______________.

1. Equal to 1
2. Less than 1
3. Greater than 1
4. 0

Q5. The four phases of the Shewart cycle are:

1. Plan, Do, Scan, Implement
2. Plan , Act , Do, Control
3. Plan, Do, Check, Act
4. Implement, Design, Control, Plan

Q6. Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:

1. None of the above (all are examples)
2. Differences among machines
3. Differences among workers
4. Differences among materials
5. Differences in each of these factors over time

Q7. What does takt time measures?

1. The rate of customer demand
2. The product completion time
3. The rate of customer demand
4. The process completion time

Q8. Inspection, scrap, and repair are examples of ______________

1. internal costs
2. external costs
3. costs of dissatisfaction
4. societal costs

Q9. The majority of product defects could be prevented in most processes if manufacturers would do the following:

1. Increase the use of acceptance control charts instead of standard three-sigma control charts
2. Make a concerted effort to eliminate the potential for product defects in the design stage
3. Create a quality control department
4. A and B
5. A and C

Q10. At the time of making a purchase agreement with a vendor, what is important to mention about inspection?

1. the characteristics of the product that are to be inspected
2. the tolerances that would be allowed
3. the reputation of the vendor
4. a & b both (not sure)