Quality Question Bank
for Exam preparation

Q2. When the mean of the process is outside the customer specification limits the value of Cpk will be:

1. 2.0
2. 0.5
3. 1.0
4. Negative

Q3. The thickness of aluminum sheet is specified to be of 6±2 mm. The Upper Specification Limit and Lower Specification Limit for the sheet are:

1. 4mm, 8mm
2. 8mm, 4mm
3. 6mm, 8mm
4. 4mm, 6mm

Q4. Based on his 14 Points, Deming is a strong proponent of ______________

1. inspection at the end of the production process
2. an increase in numerical quotas to boost productivity
3. looking for the cheapest supplier
4. training and knowledge

Q5. Identify the charts which might give an indication of process going out of control (before the process has actually changed)

1. X bar and c
2. P and c
3. R and u
4. X bar and R

Q6. Quality assurance

1. refers to the prevention of product defects
2. A and B
3. B and C
4. is an auditing function that provides feedback to the project team and client about the quality of output being produced
5. is the technical process that includes the construction of control charts which specify acceptability limits for conforming output

Q7. All of the following are the elements of a TQM system EXCEPT:

1. Leadership
2. Communications
3. Measurement
4. Detentions

Q8. Quality control is:

1. evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
2. taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
3. assuming the production of goods that meet the highest standards of luxury
4. identifying which quality standards are relevant to the project and determining how to satisfy them
5. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance

Q9. Cost of quality includes:

1. Cost of all work resulting from nonconformance to the requirements
2. a and b
3. all of the above
4. Cost of all work to build a product or service that conforms to the requirements
5. Training programs

Q10. Which of the following statement is false:

1. Important step of strategic quality management is identification of those dimensions in which the organization will compete
2. Selection of suppliers should be based on quality, schedule, and cost, rather than on cost alone
3. All of the individuals in the organization must have an understanding of the basic tools of quality improvement
4. Manufacturing Unit should be the unit focusing on Quality Improvement among all units in an organization