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Question:

Given L=3 and p=.03, estimate the sample size that can be used for construction of a p chart.
  1. 534
  2. 321
  3. 123
  4. 291 ((1-p)*L2/p gives us an estimate of sample size)






Q2. The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:

  1. Quality Plan
  2. Quality Statement
  3. Quality Policy
  4. TQM
Correct Answer

Q3. ______________ is not a process tools for TQM systems

  1. process flow analysis
  2. histograms
  3. plier
  4. control charts
Correct Answer

Q4. What is the relationship between the Critical Customer Requirement (CCR) and Voice of the Customer (VOC)?

  1. The CCR and VOC are the same thing
  2. The VOC is translated into the CCR via the key customer issue
  3. The VOC comes from the customer and the CCR comes from marketing
  4. Both the VOC and CCR come from the sponsor
Correct Answer

Q5. ______________ are used in six sigma

  1. black belt
  2. green belt
  3. both black belt and green belt
  4. none of the Above
Correct Answer

Q6. Consider that for a particular process, the p has shifted to .4 and the process has gone out of control. The corresponding value of beta is found to be .3356. The value of Average Run Length is:

  1. 2.5
  2. 1.5 ((1/1-beta) provides us with average run length)
  3. 1.0
  4. 2.7
Correct Answer

Q7. Which ISO standard provides guidelines for codes of conduct for organisations, including guidance to an organisation in determining that its customer satisfaction provisions meet customer needs and expectations?

  1. ISO 10007 Quality management systems
  2. ISO 10012 Measurement management systems
  3. ISO 10001 Quality management
  4. ISO 10005 Quality management systems
Correct Answer

Q8. If a researcher planned to have 20 participants in each condition of a 2 x 3 independent groups factorial design, how many participants would be needed for this experiment?

  1. 40
  2. 60
  3. 80
  4. 120
Correct Answer

Q9. Juran's quality management philosophy is based on three pillars namely planning, control and ______________.

  1. Implementation
  2. Improvement
  3. Monitor
  4. Design
Correct Answer

Q10. Which of the following is not true regarding when to select a p, c or u chart:

  1. The process is a complex assembly operation and product quality is measured in terms of the occurrence of nonconformities, successful or unsuccessful product function, and so forth.
  2. Process control is necessary, but measurement data cannot be obtained.
  3. A historical summary of process performance is necessary.
  4. Destructive testing (or such other expensive testing procedures) is required.
Correct Answer








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