Communication Skills Question Bank
for Exam preparation

Q2. In business, keep telephone calls very short because the other person may not be:

1. noting down what you say
2. paying attention to you
3. free to talk to you
4. interested in talking to you

Q3. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Q4. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting

Q5. The left part of our brain controls:

1. imagination
2. emotions
3. creativity
4. logic and reasoning

Q6. Listening, like speaking, reading, and writing, is:

1. a habit
2. a skill
3. an art
4. a gift of nature

Q7. Effective communication is essentially a:

1. one-way process
2. both a one-way and a two-way process
3. two-way process
4. three-way process

Q8. Oral communication is better than written communication for:

1. providing opportunity to refer back
2. conveying facts and opinions
3. conveying feelings and emotions
4. saving time

Q9. In order to persuade others, facts should be discussed from the point of view of a:

1. fourth party
2. second party
3. third party
4. first party

Q10. Simplicity in writing means essentially:

1. plainness
2. the use of simple sentences
3. the use of simple words
4. the use of simple tense