Communication Skills Question Bank
for Exam preparation

Communication Skills- Q2. In business, keep telephone calls very short because the other person may not be:

1. noting down what you say
2. paying attention to you
3. free to talk to you
4. interested in talking to you

Communication Skills- Q3. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Communication Skills- Q4. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting

Communication Skills- Q5. The left part of our brain controls:

1. imagination
2. emotions
3. creativity
4. logic and reasoning

Communication Skills- Q6. Listening, like speaking, reading, and writing, is:

1. a habit
2. a skill
3. an art
4. a gift of nature

Communication Skills- Q7. Effective communication is essentially a:

1. one-way process
2. both a one-way and a two-way process
3. two-way process
4. three-way process

Communication Skills- Q8. Oral communication is better than written communication for:

1. providing opportunity to refer back
2. conveying facts and opinions
3. conveying feelings and emotions
4. saving time

Communication Skills- Q9. In order to persuade others, facts should be discussed from the point of view of a:

1. fourth party
2. second party
3. third party
4. first party

Communication Skills- Q10. Simplicity in writing means essentially:

1. plainness
2. the use of simple sentences
3. the use of simple words
4. the use of simple tense