Communication Skills Question Bank
for Exam preparation

Q2. Oral communication is also known as:

1. non-verbal communication
2. verbal communication
3. impersonal communication
4. face-to-face communication

Q3. As compared to unannounced negotiation, formal negotiation:

1. is simpler
2. is more time consuming
3. requires less preparation
4. is more difficult

Q4. The audience for a presentation consists of people who:

1. are confused in their purpose
2. are uninformed and lack a purpose
3. are uniform in their level of information and purpose
4. vary in their level of information and purpose

Q5. Informal negotiation involves:

1. two people
2. three people
3. four people
4. any number of people

Q6. In monochromic cultures, the priority is:

1. relationships
2. the job
3. goal achievement
4. multiple tasks

Q7. Good business letters are characterized by the following personal quality of the writer:

1. seriousness
2. humour
3. formality
4. sincerity

Q8. Giving non-verbal messages is:

1. deliberate
2. spontaneous
3. tutored
4. a dramatic skill

Q9. One’s negotiation objective should be:

1. personal
2. social
3. ideal
4. realistic

Q10. Listening and hearing refer to:

1. different things
2. mental and physical acts, respectively
3. a specific act versus a general act
4. the same thing