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Communication Skills Question Bank

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Question:

Modern business letters are usually written in:
  1. simplified style
  2. full-block style
  3. indented style
  4. semi-block style






2. Human communication is essentially:

  1. imperfect
  2. short-lived
  3. perfect
  4. emotional
Correct Answer


3. Negotiation implies that both parties accept that the agreement between them is:

  1. subject to further dispute
  2. conditional
  3. final and binding
  4. necessary
Correct Answer


4. The principles of effective writing include:

  1. accuracy
  2. clarity
  3. brevity, clarity and accuracy
  4. brevity
Correct Answer


5. To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:

  1. quick
  2. strong
  3. flexible
  4. transparent
Correct Answer


6. Positive gestures are body signals that make you look:

  1. arrogant
  2. hurtful
  3. nervous
  4. relaxed
Correct Answer


7. The percentage of working time business executives spend in listening is:

  1. 40 to 60 per cent
  2. 30 to 70 per cent
  3. 40 to 50 per cent
  4. 20 to 80 per cent
Correct Answer


8. In international business, the trend to “go local” has led to local people and foreign experts performing as:

  1. trainee and trainer
  2. hosts and guests
  3. a team
  4. workers and employers
Correct Answer


9. In writing business letters, one has to be:

  1. conventional
  2. formal
  3. dull
  4. friendly
Correct Answer


10. Reading out a presentation is:

  1. allowed
  2. helpful
  3. not allowed
  4. dull
Correct Answer









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