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Communication Skills Question Bank

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Non-verbal communication does not involve:
  1. words
  2. silence
  3. gestures
  4. space

2. In an organization, the functional areas are:

  1. production, marketing, and finance
  2. finance, production, and communications
  3. communications, production, and marketing
  4. marketing, communications, and finance
Correct Answer

3. Listening and hearing refer to:

  1. different things
  2. mental and physical acts, respectively
  3. a specific act versus a general act
  4. the same thing
Correct Answer

4. In writing business letters, one has to be:

  1. conventional
  2. formal
  3. dull
  4. friendly
Correct Answer

5. To make a presentation effective and impressive, you should use:

  1. a simple and active form of sentences
  2. jargon
  3. passive sentences
  4. complex sentences
Correct Answer

6. Between a speaker and a listener, the closest zone of personal space possible is:

  1. friendly
  2. social
  3. public
  4. intimate
Correct Answer

7. Initially, a presentation is a form of:

  1. group communication
  2. one-way communication
  3. two-way communication
  4. intrapersonal communication
Correct Answer

8. A presentation is a form of oral communication in which a person shares factual information with an audience that is:

  1. mixed
  2. specific
  3. large
  4. small
Correct Answer

9. In business, oral communication is suitable for:

  1. recording things
  2. delaying the decision-making process
  3. discussing things
  4. confusing workers
Correct Answer

10. Human communication is essentially:

  1. imperfect
  2. short-lived
  3. perfect
  4. emotional
Correct Answer

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