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Communication Skills Question Bank

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Giving non-verbal messages is:
  1. deliberate
  2. spontaneous
  3. tutored
  4. a dramatic skill

2. To complete the function of the written word, we require:

  1. one person
  2. three persons
  3. two persons
  4. four persons
Correct Answer

3. The simplified style business letter has:

  1. a subject line
  2. a complimentary close
  3. indentation
  4. a salutation
Correct Answer

4. Culture refers to:

  1. attitude
  2. rules of behaviour
  3. behavior
  4. thinking
Correct Answer

5. Forecasting determines organizational:

  1. performance
  2. feedback
  3. objectives and policies
  4. budget
Correct Answer

6. Listening and hearing refer to:

  1. different things
  2. mental and physical acts, respectively
  3. a specific act versus a general act
  4. the same thing
Correct Answer

7. In general, human beings are:

  1. perfect communicators
  2. poor communicators
  3. indifferent communicators
  4. good communicators
Correct Answer

8. The final aim of negotiation is to:

  1. reach an agreement
  2. implement an agreement between two parties
  3. end a dispute
  4. win at all cost
Correct Answer

9. Culture is embedded in our:

  1. gestures
  2. expressions
  3. minds
  4. beliefs
Correct Answer

10. As compared to unannounced negotiation, formal negotiation:

  1. is simpler
  2. is more time consuming
  3. requires less preparation
  4. is more difficult
Correct Answer

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