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For a point in the control chart to be out of control, it must lie
  1. Above UCL or Below LCL
  2. Between Central Line and LCL
  3. Between Central Line and UCL
  4. None of the above

2. The dimension of reliability is concerned with:

  1. How easy it is to repair the product
  2. How long does the product last
  3. Will the product do the intended job
  4. How often does the product fail
Correct Answer

3. Which of the following was developed by Motorola to improve its processes by minimizing defects?

  1. ISO 9000
  2. Six sigma
  3. QS 9000
  4. TQM
Correct Answer

4. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

  1. six
  2. five
  3. four
  4. three
  5. two
Correct Answer

5. ______________ is not a process tools for TQM systems

  1. process flow analysis
  2. histograms
  3. plier
  4. control charts
Correct Answer

6. If we want to detect small process shifts using x bar chart, we should use a sample size of:

  1. Less than 5
  2. 5-10
  3. 10-15
  4. 15-25
Correct Answer

7. Small/Mid-sized Six Sigma projects are executed by professionals titled as:

  1. Champion
  2. Green Belt
  3. Black Belt
  4. Site Champion
Correct Answer

8. The probability of getting a multiple of 2 on throwing a dice once is:

  1. 1/6
  2. ¼
  3. ½
  4. 1/3
Correct Answer

9. Which of the following are examples of Internal Failure costs?

  1. Defects and rework
  2. Inspection and audits
  3. Warranty and returns
  4. Purchasing and accounting
Correct Answer

10. A result is called "statistically significant" whenever

  1. The null hypothesis is true.
  2. The alternative hypothesis is true.
  3. The p-value is less or equal to the significance level.
  4. The p-value is larger than the significance level.
Correct Answer

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