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Communication Skills Question Bank
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Meta-communication conveys a meaning that is:
  1. directly stated
  2. graphically communicated
  3. incompletely conveyed
  4. implied

Q2. The percentage of working time business executives spend in listening is:

  1. 40 to 60 per cent
  2. 30 to 70 per cent
  3. 40 to 50 per cent
  4. 20 to 80 per cent
Correct Answer

Q3. Generally speaking, in business we communicate:

  1. only to entertain
  2. only to persuade
  3. only to inform
  4. to both persuade and inform
Correct Answer

Q4. To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:

  1. quick
  2. strong
  3. flexible
  4. transparent
Correct Answer

Q5. Grooming is a form of non-verbal communication that is:

  1. hierarchical
  2. arbitrary
  3. subconscious
  4. conscious
Correct Answer

Q6. The word communication is derived from communis (Latin) which means:

  1. oral speech
  2. community
  3. common
  4. message
Correct Answer

Q7. A negotiation is discussed in a tone that focuses attention on the need to reach a satisfactory solution by:

  1. making proposals
  2. joint problem-solving
  3. setting conditions
  4. force
Correct Answer

Q8. As a process of sharing thoughts and ideas, communication suffers mainly from:

  1. physical barriers
  2. both physical and non-physical barriers
  3. gender differences
  4. non-physical barriers
Correct Answer

Q9. Good business letters are characterized by the following personal quality of the writer:

  1. seriousness
  2. humour
  3. formality
  4. sincerity
Correct Answer

Q10. Negotiation implies that both parties accept that the agreement between them is:

  1. subject to further dispute
  2. conditional
  3. final and binding
  4. necessary
Correct Answer

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