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Communication Skills Question Bank

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The percentage of working time business executives spend in listening is:
  1. 40 to 60 per cent
  2. 30 to 70 per cent
  3. 40 to 50 per cent
  4. 20 to 80 per cent

Q2. A limitation of informal communication is that it is:

  1. false
  2. inadequate
  3. unwarranted
  4. personal
Correct Answer

Q3. A presentation is a form of oral communication in which a person shares factual information with an audience that is:

  1. mixed
  2. specific
  3. large
  4. small
Correct Answer

Q4. The presenter acts as the:

  1. medium of the information
  2. supporter of the information
  3. advocate of the information
  4. deliverer of the information
Correct Answer

Q5. In oral communication, what matters most is:

  1. where you say it
  2. what you say
  3. when you say it
  4. how you say it
Correct Answer

Q6. The word communication is derived from communis (Latin) which means:

  1. oral speech
  2. community
  3. common
  4. message
Correct Answer

Q7. When introducing ourselves, we should use:

  1. only the surname
  2. both the first name and the surname
  3. only our first name
  4. only our designation
Correct Answer

Q8. Listening, like speaking, reading, and writing, is:

  1. a habit
  2. a skill
  3. an art
  4. a gift of nature
Correct Answer

Q9. A memorandum (memo) is considered a brief form of written communication for:

  1. external use
  2. internal use
  3. legal use
  4. formal use
Correct Answer

Q10. The effectiveness of oral communication depends on the speaker’s ability to use:

  1. foreign words
  2. complex words
  3. simple language
  4. long sentences
Correct Answer

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