Quality Question Bank
for Exam preparation

Q2. What is the relationship between the Critical Customer Requirement (CCR) and Voice of the Customer (VOC)?

1. The CCR and VOC are the same thing
2. The VOC is translated into the CCR via the key customer issue
3. The VOC comes from the customer and the CCR comes from marketing
4. Both the VOC and CCR come from the sponsor

Q3. In accordance with ISO 9001:2015, which of the following requires documented information to be retained by the organization?

1. Evidence of competence
2. Internal audit results
3. Management review results
4. All of the above
5. None of the above

Q4. For a double sampling plan the probability of acceptance on the combined samples is calculated as:

1. Maximum of probability of acceptance of first and second sample
2. Product of probability of acceptance of first and second sample
3. Average of probability of acceptance of first and second sample
4. Sum of probability of acceptance of first and second sample

Q5. When a product or service completely meets a customer's requirements:

1. quality is achieved
2. cost of quality is high
3. cost of quality is low
4. the customer pays the minimum price
5. A and B

Q6. The concept that it is easier and less costly to do the work right the first time is called:

1. Zero defects
2. Continuous improvement
3. DTRTRTFT
4. The customer is the next person in the process

Q7. DMAIC is ______________

1. develop, multiply, analyze, improve, check
2. define, muliply, analyze, improve, control
3. define, measure, analyze, improve, control
4. define, manufacture, analyze, improve, control

Q8. Which set-up operation under SMED involves machine to stop for performing the operation

1. internal
2. External
3. Functional clamps
4. Intermediate jigs

Q9. For new product development, the chosen methodology should be

1. DMADV
2. DMAIC
3. Structured Design Methodology
4. DMIE

Q10. In computing the cost of producing a quality product, the major areas of costs contribute to the sale price of the product. The ratio of the ______________ costs determine whether an effective program is fully implemented.

1. direct, indirect, and overhead
2. one-time, recurring, and variable
3. variable, fixed, and semi-fixed
4. prevention, appraisal, and failure
5. build, repair, and test