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Sales Question Bank
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Sales - Question 1:

Which of the following response media provides the three different service models of ‘Immediate Assistance’, ‘Deferred Assistance’ and ‘Engaging’ with the company via self-service.

  1. E-mail
  2. Call centre
  3. SMS
  4. Web site






Sales- Q2. Which of the following businesses would be characterized as a pure service

  1. Insurance
  2. Farming
  3. Mining
  4. There is no such thing as a pure service
Correct Answer


Sales- Q3. Which of the following concept is a common approach for any marketing effort?

  1. Selling
  2. Production
  3. Marketing
  4. Selling
Correct Answer


Sales- Q4. PESTLE analysis stands for analysis of ___, Economic, Social, Technological, Legal and environmental factors affecting business.

  1. Personal
  2. Political
  3. Proposal
  4. Production
Correct Answer


Sales- Q5. Customization is a process of ___ the CRM solution.

  1. Planning
  2. Buying
  3. Fine-tuning
  4. Integrating
Correct Answer


Sales- Q6. Makers of televisions, cameras, tires, furniture, and major appliances normally use which of the following distribution channel forms?

  1. direct marketing channel
  2. indirect marketing channel
  3. horizontal channel
  4. synthetic channel
Correct Answer


Sales- Q7. Two genres of consumer market segmentation are _________ and ________.

  1. Demographic, promotional
  2. Behavioral, geographic
  3. Geographic, social
  4. Psychographic, economic
Correct Answer


Sales- Q8. With respect to a channel of distribution, the number of intermediary levels within the channel indicates the ____________ of a channel.

  1. width
  2. depth
  3. length
  4. similarity
Correct Answer


Sales- Q9. Collecting marketing information is a marketing function that’s related to ___.

  1. Exchange
  2. Physical supply
  3. Facilitating
  4. Marketing mix
Correct Answer


Sales- Q10. Many firms use environmental scanning to assess their external environment. Environmental scanning should be used to

  1. Respond to current crises
  2. Identify future threats and opportunities
  3. Determine personnel performance
  4. Allocate financial resources
  5. Assist with service delivery
Correct Answer











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