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Communication Skills Question Bank
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The purpose of a “no” response letter is to leave the reader with:
  1. unpleasant feelings
  2. minimum disappointment
  3. no future hope
  4. reasons for the rejection of the request

Q2. Generally speaking, in business we communicate:

  1. only to entertain
  2. only to persuade
  3. only to inform
  4. to both persuade and inform
Correct Answer

Q3. Managing as a process does not organize:

  1. goods
  2. labor
  3. capital
  4. material
Correct Answer

Q4. Business letters produce immediate effect because they are:

  1. brief
  2. formal
  3. informal
  4. interesting
Correct Answer

Q5. At an Arab business party, alcohol is:

  1. not served at all
  2. served first
  3. served last
  4. served continuously
Correct Answer

Q6. Good listeners concentrate on:

  1. minor details
  2. the speaker’s every word
  3. the speaker’s main thought
  4. important words
Correct Answer

Q7. The résumé of a fresh graduate is generally:

  1. three pages long
  2. half a page
  3. two pages long
  4. one page long
Correct Answer

Q8. Negotiation strategy is partly concerned with:

  1. avoiding failure
  2. ending the discussion
  3. searching for a common goal
  4. prolonging the length of the negotiation
Correct Answer

Q9. “Tease” or “stress” questions are intended to judge:

  1. the candidate’s intelligence quotient
  2. the candidate’s technical skill
  3. the candidate’s stress level
  4. how the candidate handles them
Correct Answer

Q10. The simplified style business letter has:

  1. a subject line
  2. a complimentary close
  3. indentation
  4. a salutation
Correct Answer

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