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Communication Skills Question Bank
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One’s negotiation objective should be:
  1. personal
  2. social
  3. ideal
  4. realistic

Q2. In an interview when you do not know an answer, you should:

  1. bluff
  2. admit you do not know the answer
  3. remain quiet
  4. keep guessing
Correct Answer

Q3. A reflective listener:

  1. ignores the details
  2. thinks about the speaker’s message
  3. appreciates the message
  4. repeats the message’s essential parts
Correct Answer

Q4. Non-verbal communication does not involve:

  1. words
  2. silence
  3. gestures
  4. space
Correct Answer

Q5. Good listeners concentrate on:

  1. minor details
  2. the speaker’s every word
  3. the speaker’s main thought
  4. important words
Correct Answer

Q6. A memorandum (memo) is considered a brief form of written communication for:

  1. external use
  2. internal use
  3. legal use
  4. formal use
Correct Answer

Q7. Culture refers to:

  1. attitude
  2. rules of behaviour
  3. behavior
  4. thinking
Correct Answer

Q8. The percentage of working time business executives spend in listening is:

  1. 40 to 60 per cent
  2. 30 to 70 per cent
  3. 40 to 50 per cent
  4. 20 to 80 per cent
Correct Answer

Q9. There are ____ levels in Maslow’s pyramid of needs.

  1. five
  2. three
  3. six
  4. four
Correct Answer

Q10. Effective communication is essentially a:

  1. one-way process
  2. both a one-way and a two-way process
  3. two-way process
  4. three-way process
Correct Answer

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