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Communication Skills Question Bank
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In an organization, the functional areas are:
  1. production, marketing, and finance
  2. finance, production, and communications
  3. communications, production, and marketing
  4. marketing, communications, and finance

Q2. “Tease” or “stress” questions are intended to judge:

  1. the candidate’s intelligence quotient
  2. the candidate’s technical skill
  3. the candidate’s stress level
  4. how the candidate handles them
Correct Answer

Q3. Managing as a process does not organize:

  1. goods
  2. labor
  3. capital
  4. material
Correct Answer

Q4. Form letters are also known as:

  1. bad news letters
  2. persuasive sales letters
  3. formal letters
  4. circular letters
Correct Answer

Q5. Business letters produce immediate effect because they are:

  1. brief
  2. formal
  3. informal
  4. interesting
Correct Answer

Q6. Meta-communication relates to the speaker’s:

  1. intentional choice of words
  2. intentional choice of dress
  3. unintentional choice of both words and dress
  4. unintentional choice of words
Correct Answer

Q7. Meta-communication conveys a meaning that is:

  1. directly stated
  2. graphically communicated
  3. incompletely conveyed
  4. implied
Correct Answer

Q8. Between a speaker and a listener, the closest zone of personal space possible is:

  1. friendly
  2. social
  3. public
  4. intimate
Correct Answer

Q9. A reflective listener:

  1. ignores the details
  2. thinks about the speaker’s message
  3. appreciates the message
  4. repeats the message’s essential parts
Correct Answer

Q10. Listening and hearing refer to:

  1. different things
  2. mental and physical acts, respectively
  3. a specific act versus a general act
  4. the same thing
Correct Answer

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