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Communication Skills Question Bank

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Paralanguage is a kind of action language that refers to:
  1. body language
  2. personal space
  3. actual words
  4. the tone of voice, speed of speech, and hesitation

Q2. In order to persuade others, facts should be discussed from the point of view of a:

  1. fourth party
  2. second party
  3. third party
  4. first party
Correct Answer

Q3. Oral communication is also known as:

  1. non-verbal communication
  2. verbal communication
  3. impersonal communication
  4. face-to-face communication
Correct Answer

Q4. The application letter is:

  1. a description of your core strengths and suitability for the job
  2. a summary of your qualifications and experiences
  3. a statement of your job objective
  4. a foreword
Correct Answer

Q5. Form letters are also known as:

  1. bad news letters
  2. persuasive sales letters
  3. formal letters
  4. circular letters
Correct Answer

Q6. A reflective listener:

  1. ignores the details
  2. thinks about the speaker’s message
  3. appreciates the message
  4. repeats the message’s essential parts
Correct Answer

Q7. The principles of effective writing include:

  1. accuracy
  2. clarity
  3. brevity, clarity and accuracy
  4. brevity
Correct Answer

Q8. The simplified style business letter has:

  1. a subject line
  2. a complimentary close
  3. indentation
  4. a salutation
Correct Answer

Q9. Listening, like speaking, reading, and writing, is:

  1. a habit
  2. a skill
  3. an art
  4. a gift of nature
Correct Answer

Q10. The application letter and the résumé perform:

  1. two different tasks
  2. the same task
  3. overlapping tasks
  4. two opposite tasks
Correct Answer

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