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Communication Skills Question Bank

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Form letters are also known as:
  1. bad news letters
  2. persuasive sales letters
  3. formal letters
  4. circular letters

2. Business letters produce immediate effect because they are:

  1. brief
  2. formal
  3. informal
  4. interesting
Correct Answer

3. An e-mail’s style is determined by a person’s:

  1. English
  2. culture
  3. status
  4. communicative ability
Correct Answer

4. Meta-communication conveys a meaning that is:

  1. directly stated
  2. graphically communicated
  3. incompletely conveyed
  4. implied
Correct Answer

5. Persuasion is an essential element of effective negotiation because it helps in:

  1. resolving disputes among people
  2. effecting agreements and solutions in the interest of all
  3. achieving one’s own interests
  4. settling issues between two parties
Correct Answer

6. In negotiations, the interpretation of a cue requires skill because it may be:

  1. verbal
  2. behavioural
  3. intentional
  4. ambiguous
Correct Answer

7. In issuing instructions, one should avoid the:

  1. imperative form
  2. subjunctive form
  3. active voice
  4. passive voice
Correct Answer

8. Speakers usually experience difficulty in ensuring that the message is:

  1. acted upon promptly and as desired
  2. understood correctly
  3. conveyed precisely, understood correctly, and acted upon promptly and as desired
  4. conveyed precisely
Correct Answer

9. In organizations, the flow of communication sometimes slows down because there are too many:

  1. channels
  2. hierarchical levels
  3. departments
  4. managers
Correct Answer

10. Good business letters are characterized by the following personal quality of the writer:

  1. seriousness
  2. humour
  3. formality
  4. sincerity
Correct Answer

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