Quality Question Bank
for Exam preparation

Q2. Which of the following is not one of the seven Quality Management Principles?

1. System Approach to Management
2. Engagement of people
3. Leadership
4. Customer focus
5. None of the above

Q3. The standard normal distribution has mean= ______________ and standard deviation= ______________.

1. 1,0
2. 0,1
3. 0,0
4. 1,1

Q4. One of the advantages of team work is:

1. It breaks down barriers between employees
2. customers and suppliers
3. It results in promotion
4. It results in salary increment
5. None of the given options

Q5. Quality fulfills a need or expectation that is:

1. Explicitly stated
2. Implied
3. Legally required
4. All of the above

Q6. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________

1. Taguchi Loss Function
2. Pareto Chart
3. ISO 9000 Quality Cost Calculator
4. Process Chart

Q7. Typically in a cause and effect diagram, the ______________ is used for classification of causes in the service industry.

1. 5Ms
2. 8Ps
3. 5Ss
4. 6Ps

Q8. How does ISO 9000:2015 define a process?

1. Set of interrelated or interacting activities which uses inputs to deliver a result that meets or exceeds the ISO 9001 standards of quality
2. A full lifecycle of events which includes inputs such as materials and information, management, resources and outputs
3. A cycle which includes inputs, actions and outputs to ensure quality is met
4. Set of interrelated or interacting activities that uses inputs to deliver an intended result

Q9. When conducting an ANOVA, the F-Value calculated from the data will always fall within what'range?

1. between negative infinity and infinity
2. between 0 and 1
3. between 0 and infinity
4. between 1 and infinity

Q10. For new product development, the chosen methodology should be

1. DMADV
2. DMAIC
3. Structured Design Methodology
4. DMIE