Quality Question Bank
for Exam preparation

Q2. If variability of a product decreases, its quality ______________

1. remains unchanged
2. decreases
3. increases
4. may increase or decrease

Q3. In one-way ANOVA, which of the following is used within the F-ratio as a measurement of the variance of individual observations?

1. The Sum of Square of Treatments (SSTR)
2. The Treatment Mean Square (MSTR)
3. The Residual Sum of Squares (SSE)
4. The Mean Sum of Squares (MSE)

Q4. A deliverable of the Improve phase is to

1. Determine project goals
2. Identify and validate root causes
3. Develop a plan for controlling the implemented solutions
4. None of the above

Q5. Two major components of fitness of use are Quality of Design and ______________.

1. Quality of Conformance
2. Quality of Service
3. Quality of Specification
4. Quality of Manufacturing

Q6. The ______________ diagram starts with one item which then branches of into two or more items. This diagram is used to breakdown broad categories into finer levels of detail.

1. Affinity
2. Tree
3. Relations
4. Matrix

Q7. The dimension of reliability is concerned with:

1. How easy it is to repair the product
2. How long does the product last
3. Will the product do the intended job
4. How often does the product fail

Q8. Random variance in a process, as measured by the standard deviation, can be directly reduced by:

1. identifying patterns of variance using control charts
2. improving the overall system of production
3. increasing the number of quality inspectors
4. making use of run charts
5. making better use of Pareto charts

Q9. establishing measurements based on customer needs for optimizing product design is known as ______________

1. Quality design
2. quality improvement
3. quality control
4. Quality planning

Q10. The concept that it is easier and less costly to do the work right the first time is called:

1. Zero defects
2. Continuous improvement
3. DTRTRTFT
4. The customer is the next person in the process