Quality Question Bank
for Exam preparation

Q2. The concept of zero inventory is called:

1. Six sigma
2. Continuous improvement
3. Just in Time
4. Zero defects

Q3. In a normal distribution 68% of the data will occur within...

1. +/- 2 standard deviations
2. +/- 1 standard deviation
3. +/- 3 standard deviations
4. Outside the bell-shaped curve

Q4. While setting Goal, following things to be consider. i. Customer need ii. Marketability of product iii. Organization need The correct order is

1. i only
2. i & ii
3. ii & iii
4. i, ii & iii

Q5. Apart from Poisson distribution, another distribution that can be applied to events data is:

1. Normal Distribution
2. Geometric Distribution
3. Lognormal Distribution
4. Continuous Distribution

Q6. In many projects, the end product is a "service" that does not have physical characteristics and attributes to be measured to ensure conformance to the requirement. When service is the end product of a project, measurements ______________.

1. do not apply to the service, but the criterion is pass or fail
2. are always artificial and present only false indications of progress
3. can be established based on customer expectations and the responsibility assigned to individuals
4. are not applicable if the service is to an internal function of the project
5. relate only to the actual expenditures of funds or receipt or revenues

Q7. What does Clause 6 of ISO 9001:2015 provide details of?

1. Improvement
2. Planning
3. Operation
4. Leadership

Q8. Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis ______________.

1. compares the error rate with the pass rate to determine the allowable number of errors per 1,000
2. compares the error rate of individuals to determine the compensation for bonuses
3. is a method of rejecting errors or variances from standards following self-inspection
4. is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
5. counts errors or failures to determine the added cost of all operations that do not meet the requirements

Q9. The ______________ of a product or service mostly affects its reliability and maintenance characteristics.

1. design
2. concept
3. fabrication
4. performance
5. cost

Q10. A deliverable of the Improve phase is to:

1. Determine project goals
2. Identify and validate root causes
3. Develop a plan for controlling the implemented solutions
4. None of the above