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Communication Skills Question Bank
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A memorandum (memo) is considered a brief form of written communication for:
  1. external use
  2. internal use
  3. legal use
  4. formal use

Q2. In business, when you fail to recall the name of a person met earlier, you can ask him or her:

  1. for his or her initials
  2. to excuse you for forgetting his or her name
  3. for his or her surname
  4. for his or her business card
Correct Answer

Q3. Human communication is essentially:

  1. imperfect
  2. short-lived
  3. perfect
  4. emotional
Correct Answer

Q4. One’s negotiation objective should be:

  1. personal
  2. social
  3. ideal
  4. realistic
Correct Answer

Q5. A summary placed at the beginning of the CV acts as a:

  1. preface
  2. letter of recommendation
  3. statement of objectives
  4. synopsis
Correct Answer

Q6. Grooming is a form of non-verbal communication that is:

  1. hierarchical
  2. arbitrary
  3. subconscious
  4. conscious
Correct Answer

Q7. Giving non-verbal messages is:

  1. deliberate
  2. spontaneous
  3. tutored
  4. a dramatic skill
Correct Answer

Q8. A clarifying listener:

  1. explains the message
  2. elaborates the speaker’s underlying thoughts and feelings
  3. illustrates the message with examples
  4. repeats what is said
Correct Answer

Q9. The presenter acts as the:

  1. medium of the information
  2. supporter of the information
  3. advocate of the information
  4. deliverer of the information
Correct Answer

Q10. “Tease” or “stress” questions are intended to judge:

  1. the candidate’s intelligence quotient
  2. the candidate’s technical skill
  3. the candidate’s stress level
  4. how the candidate handles them
Correct Answer

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