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Communication Skills Question Bank
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In business, keep telephone calls very short because the other person may not be:
  1. noting down what you say
  2. paying attention to you
  3. free to talk to you
  4. interested in talking to you

Q2. Managing as a process does not organize:

  1. goods
  2. labor
  3. capital
  4. material
Correct Answer

Q3. A reflective listener:

  1. ignores the details
  2. thinks about the speaker’s message
  3. appreciates the message
  4. repeats the message’s essential parts
Correct Answer

Q4. In international business, the trend to “go local” has led to local people and foreign experts performing as:

  1. trainee and trainer
  2. hosts and guests
  3. a team
  4. workers and employers
Correct Answer

Q5. Business letters produce immediate effect because they are:

  1. brief
  2. formal
  3. informal
  4. interesting
Correct Answer

Q6. In business telephone calls, when making a request always use:

  1. the interrogative form
  2. the imperative form
  3. the passive form
  4. direct categorical statements
Correct Answer

Q7. Cultural intelligence helps us to know cultural:

  1. rules of behaviour
  2. similarities
  3. differences
  4. rituals
Correct Answer

Q8. To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:

  1. quick
  2. strong
  3. flexible
  4. transparent
Correct Answer

Q9. The foremost barrier to oral communication is:

  1. interestedness
  2. poor listening
  3. humility
  4. concentration
Correct Answer

Q10. The word communication is derived from communis (Latin) which means:

  1. oral speech
  2. community
  3. common
  4. message
Correct Answer

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