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Communication Skills Question Bank

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Good business letters are characterized by the following personal quality of the writer:
  1. seriousness
  2. humour
  3. formality
  4. sincerity

2. Non-verbal communication does not involve:

  1. words
  2. silence
  3. gestures
  4. space
Correct Answer

3. Managing as a process does not organize:

  1. goods
  2. labor
  3. capital
  4. material
Correct Answer

4. By choosing to speak from the floor instead of the dais, a speaker can show the audience a sense of:

  1. respect
  2. closeness
  3. equality
  4. informality
Correct Answer

5. In writing business letters, one has to be:

  1. conventional
  2. formal
  3. dull
  4. friendly
Correct Answer

6. Paralanguage is a kind of action language that refers to:

  1. body language
  2. personal space
  3. actual words
  4. the tone of voice, speed of speech, and hesitation
Correct Answer

7. In business, a manager spends most of his or her time in:

  1. speaking
  2. meetings
  3. planning
  4. writing
Correct Answer

8. In business, keep telephone calls very short because the other person may not be:

  1. noting down what you say
  2. paying attention to you
  3. free to talk to you
  4. interested in talking to you
Correct Answer

9. Informal negotiation involves:

  1. two people
  2. three people
  3. four people
  4. any number of people
Correct Answer

10. The word communication is derived from communis (Latin) which means:

  1. oral speech
  2. community
  3. common
  4. message
Correct Answer

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