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Communication Skills Question Bank
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People from other countries can be easily put at ease by speaking to them in:
  1. their language
  2. English
  3. sign language
  4. your own language

Q2. Oral communication is also known as:

  1. non-verbal communication
  2. verbal communication
  3. impersonal communication
  4. face-to-face communication
Correct Answer

Q3. In international business, the trend to “go local” has led to local people and foreign experts performing as:

  1. trainee and trainer
  2. hosts and guests
  3. a team
  4. workers and employers
Correct Answer

Q4. Meta-communication conveys a meaning that is:

  1. directly stated
  2. graphically communicated
  3. incompletely conveyed
  4. implied
Correct Answer

Q5. The application letter and the résumé perform:

  1. two different tasks
  2. the same task
  3. overlapping tasks
  4. two opposite tasks
Correct Answer

Q6. When introducing ourselves, we should use:

  1. only the surname
  2. both the first name and the surname
  3. only our first name
  4. only our designation
Correct Answer

Q7. Modern business letters are usually written in:

  1. simplified style
  2. full-block style
  3. indented style
  4. semi-block style
Correct Answer

Q8. In business, a manager spends most of his or her time in:

  1. speaking
  2. meetings
  3. planning
  4. writing
Correct Answer

Q9. The limitation of oral communication is that:

  1. it is irreversible—what is said cannot be taken back
  2. it is not affected by the speaker’s feelings or stress or excitement levels
  3. it does not require on-the-spot thinking
  4. it is easy to be aware of our body language
Correct Answer

Q10. There are ____ levels in Maslow’s pyramid of needs.

  1. five
  2. three
  3. six
  4. four
Correct Answer

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