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Communication Skills Question Bank
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Business letters produce immediate effect because they are:
  1. brief
  2. formal
  3. informal
  4. interesting

Q2. The final aim of negotiation is to:

  1. reach an agreement
  2. implement an agreement between two parties
  3. end a dispute
  4. win at all cost
Correct Answer

Q3. Forecasting determines organizational:

  1. performance
  2. feedback
  3. objectives and policies
  4. budget
Correct Answer

Q4. Grooming is a form of non-verbal communication that is:

  1. hierarchical
  2. arbitrary
  3. subconscious
  4. conscious
Correct Answer

Q5. In general, human beings are:

  1. perfect communicators
  2. poor communicators
  3. indifferent communicators
  4. good communicators
Correct Answer

Q6. Positive gestures are body signals that make you look:

  1. arrogant
  2. hurtful
  3. nervous
  4. relaxed
Correct Answer

Q7. Oral communication is the interchange of _____________ between the sender and receiver.

  1. signs and gestures
  2. cues and clues
  3. verbal messages
  4. written messages
Correct Answer

Q8. The word communication is derived from communis (Latin) which means:

  1. oral speech
  2. community
  3. common
  4. message
Correct Answer

Q9. The principles of effective writing include:

  1. accuracy
  2. clarity
  3. brevity, clarity and accuracy
  4. brevity
Correct Answer

Q10. Oral communication is also known as:

  1. non-verbal communication
  2. verbal communication
  3. impersonal communication
  4. face-to-face communication
Correct Answer

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