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Communication Skills Question Bank
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In order to persuade others, facts should be discussed from the point of view of a:
  1. fourth party
  2. second party
  3. third party
  4. first party

Q2. Form letters are also known as:

  1. bad news letters
  2. persuasive sales letters
  3. formal letters
  4. circular letters
Correct Answer

Q3. In business, when you fail to recall the name of a person met earlier, you can ask him or her:

  1. for his or her initials
  2. to excuse you for forgetting his or her name
  3. for his or her surname
  4. for his or her business card
Correct Answer

Q4. Simplicity in writing means essentially:

  1. plainness
  2. the use of simple sentences
  3. the use of simple words
  4. the use of simple tense
Correct Answer

Q5. Generally speaking, in business we communicate:

  1. only to entertain
  2. only to persuade
  3. only to inform
  4. to both persuade and inform
Correct Answer

Q6. Letters that please the receiver are called:

  1. “yes” letters
  2. invitation letters
  3. good-news letters
  4. routine letters
Correct Answer

Q7. As a host, you would invite visiting foreign guests to a business dinner:

  1. through a messenger
  2. by writing an invitation letter
  3. by announcing the dinner at a meeting
  4. personally, face-to face
Correct Answer

Q8. In an interview when you do not know an answer, you should:

  1. bluff
  2. admit you do not know the answer
  3. remain quiet
  4. keep guessing
Correct Answer

Q9. In organizations, the flow of communication sometimes slows down because there are too many:

  1. channels
  2. hierarchical levels
  3. departments
  4. managers
Correct Answer

Q10. Informal negotiation involves:

  1. two people
  2. three people
  3. four people
  4. any number of people
Correct Answer

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