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Communication Skills Question Bank

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People in high-context cultures make business decisions on the basis of:
  1. individual needs
  2. interpersonal relations
  3. reason
  4. competition

2. Form letters are also known as:

  1. bad news letters
  2. persuasive sales letters
  3. formal letters
  4. circular letters
Correct Answer

3. In organizations, the flow of communication sometimes slows down because there are too many:

  1. channels
  2. hierarchical levels
  3. departments
  4. managers
Correct Answer

4. A clarifying listener:

  1. explains the message
  2. elaborates the speaker’s underlying thoughts and feelings
  3. illustrates the message with examples
  4. repeats what is said
Correct Answer

5. People from other countries can be easily put at ease by speaking to them in:

  1. their language
  2. English
  3. sign language
  4. your own language
Correct Answer

6. In business, keep telephone calls very short because the other person may not be:

  1. noting down what you say
  2. paying attention to you
  3. free to talk to you
  4. interested in talking to you
Correct Answer

7. Technical accuracy of language means:

  1. active voice
  2. simplicity
  3. correctness of grammar, spelling, and punctuation
  4. direct narrative
Correct Answer

8. In business, oral communication is suitable for:

  1. recording things
  2. delaying the decision-making process
  3. discussing things
  4. confusing workers
Correct Answer

9. In business, a manager spends most of his or her time in:

  1. speaking
  2. meetings
  3. planning
  4. writing
Correct Answer

10. Business letters produce immediate effect because they are:

  1. brief
  2. formal
  3. informal
  4. interesting
Correct Answer

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