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Communication Skills Question Bank
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In business, a manager spends most of his or her time in:
  1. speaking
  2. meetings
  3. planning
  4. writing

Q2. In organizations, the flow of communication sometimes slows down because there are too many:

  1. channels
  2. hierarchical levels
  3. departments
  4. managers
Correct Answer

Q3. The purpose of a “no” response letter is to leave the reader with:

  1. unpleasant feelings
  2. minimum disappointment
  3. no future hope
  4. reasons for the rejection of the request
Correct Answer

Q4. In an interview when you do not know an answer, you should:

  1. bluff
  2. admit you do not know the answer
  3. remain quiet
  4. keep guessing
Correct Answer

Q5. Generally speaking, in business we communicate:

  1. only to entertain
  2. only to persuade
  3. only to inform
  4. to both persuade and inform
Correct Answer

Q6. As compared to unannounced negotiation, formal negotiation:

  1. is simpler
  2. is more time consuming
  3. requires less preparation
  4. is more difficult
Correct Answer

Q7. In business, oral communication is face-to-face:

  1. in all situations
  2. in no situation
  3. in all but one situation
  4. in some situations
Correct Answer

Q8. People from other countries can be easily put at ease by speaking to them in:

  1. their language
  2. English
  3. sign language
  4. your own language
Correct Answer

Q9. Good business letters are characterized by the following personal quality of the writer:

  1. seriousness
  2. humour
  3. formality
  4. sincerity
Correct Answer

Q10. Listening and hearing refer to:

  1. different things
  2. mental and physical acts, respectively
  3. a specific act versus a general act
  4. the same thing
Correct Answer

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