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Communication Skills Question Bank

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In different cultures, colors represent:
  1. the same thing
  2. insignificant things
  3. arbitrary things
  4. different things

2. Listening, to a large extent, depends on a person’s:

  1. desire to know
  2. closed mind
  3. interest in others
  4. taste for gossip
Correct Answer

3. At an Arab business party, alcohol is:

  1. not served at all
  2. served first
  3. served last
  4. served continuously
Correct Answer

4. In business telephone calls, when making a request always use:

  1. the interrogative form
  2. the imperative form
  3. the passive form
  4. direct categorical statements
Correct Answer

5. Good business letters are characterized by the following personal quality of the writer:

  1. seriousness
  2. humour
  3. formality
  4. sincerity
Correct Answer

6. In organizations, the flow of communication sometimes slows down because there are too many:

  1. channels
  2. hierarchical levels
  3. departments
  4. managers
Correct Answer

7. To make a presentation effective and impressive, you should use:

  1. a simple and active form of sentences
  2. jargon
  3. passive sentences
  4. complex sentences
Correct Answer

8. The audience for a presentation consists of people who:

  1. are confused in their purpose
  2. are uninformed and lack a purpose
  3. are uniform in their level of information and purpose
  4. vary in their level of information and purpose
Correct Answer

9. Managing as a process does not organize:

  1. goods
  2. labor
  3. capital
  4. material
Correct Answer

10. Culture refers to:

  1. attitude
  2. rules of behaviour
  3. behavior
  4. thinking
Correct Answer

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